This incident is resolved. Our telephony provider has confirmed their outage is fixed and phone support is working normally again. Thank you for your patience.
Posted Oct 30, 2026 - 11:25 AEDT
Monitoring
Our telephony provider has implemented a fix and phone support has been restored. We’re monitoring to make sure service stays stable.
If you called during the disruption and couldn’t get through, or your call dropped, please try again or reach us via live chat or web support.
Posted Oct 30, 2026 - 10:29 AEDT
Update
We are continuing to investigate this issue.
Posted Oct 30, 2026 - 09:47 AEDT
Investigating
Our phone support line is currently experiencing issues due to an outage at our telephony provider. You may be unable to get through, calls may drop, or you may not reach an agent.
Our live chat and web support channels are unaffected and operating as normal. Please contact us through either of these and our team will help you as usual.
We’re monitoring the provider’s progress and will update this page once phone support is restored.
The Core Practice application itself is not affected.
Posted Oct 30, 2026 - 09:45 AEDT
This incident affected: Core Practice Support Calls.