All Systems Operational

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Welcome to Core Practice Status, home for real-time and historical data on system performance.

Uptime over the past 90 days. View historical uptime.
Core Practice Application Operational
90 days ago
99.9 % uptime
Today
Online Bookings Portal Operational
90 days ago
100.0 % uptime
Today
Core Practice API Operational
90 days ago
99.99 % uptime
Today
Email Components Operational
90 days ago
100.0 % uptime
Today
SMS Components Operational
90 days ago
100.0 % uptime
Today
SMS CARRIER NETWORK - APAC Operational
90 days ago
100.0 % uptime
Today
DNS & Gateway Sydney - SYD Operational
Core Practice Support Calls Operational
Product Website Operational
90 days ago
100.0 % uptime
Today
Core Practice Sandbox Application Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 6, 2026

No incidents reported today.

Mar 5, 2026
Platform performance degradation
Resolved - Status: Resolved

Summary:
Between 16:20 and 16:45, we experienced elevated CPU utilisation across multiple instances, which caused intermittent slowness for some users. The affected servers have since stabilised and were progressively returned to the pool, with all instances restored by approximately 17:20.

Investigation:
Initial monitoring through DataDog did not show a common request pattern across the affected servers. Further review of instance logs indicates a consistent sequence of events: spikes in network traffic → RAM saturation → CPU spikes.

Next Steps:
A detailed log analysis is currently underway to determine the root cause. A problem ticket has been raised to track the investigation and any corrective actions.

We apologise for any inconvenience caused and will continue to monitor system performance closely.
Mar 5, 18:12 AEDT
Monitoring - The earlier performance degradation has now stabilised and services are operating normally. Our team will continue monitoring the environment to ensure stability.
We apologise for any inconvenience caused and appreciate your patience.
Mar 5, 17:01 AEDT
Update - The performance issue has now subsided and system performance has returned to normal levels. Our team will continue to monitor the platform closely to ensure ongoing stability.

We apologise for the inconvenience and appreciate your patience.
Mar 5, 16:58 AEDT
Investigating - We are currently investigating elevated CPU utilisation on some instances, which may cause intermittent slowness for some users. Our team is monitoring the situation and working to stabilise performance.
We will provide further updates as more information becomes available.
Mar 5, 16:37 AEDT
Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026
Bookings Website Maintenance
Completed - The scheduled maintenance has been completed.
Feb 25, 23:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 22:00 AEDT
Scheduled - We will be carrying out urgent maintenance on the Bookings Website. During this time www.corepractice.is/* will be unavailable.

Affected Services:
Online Booking Portal

The Core Practice application will remain fully operational. We apologise for any inconvenience and expect to complete this work within the scheduled 1 hour window.
Feb 25, 17:31 AEDT
Performance Degradation
Resolved - Between 10:55am and 12:05pm 25/02/2026, we saw resource spikes on some of our front end instances. The issue has been resolved, additional servers were provisioned to stabilise performance and server load has returned to normal levels. Response times are back to expected benchmarks.

Root cause investigation is ongoing. A post-incident report will be published once completed.
Feb 25, 17:10 AEDT
Monitoring - Server performance has returned to normal levels and services are operating as expected.

We will continue to monitor the system closely to ensure ongoing stability.
Feb 25, 13:10 AEDT
Investigating - We are currently investigating this issue.
Feb 25, 12:34 AEDT
Identified - We have provisioned additional servers to stabilise system performance while our investigation continues.

We are currently observing recovery in server load levels and overall response times are improving. Our team will continue to closely monitor the environment to ensure stability is maintained.

Further updates will be provided as necessary.
Feb 25, 12:34 AEDT
Investigating - We are aware of a current issue that is partially affecting system performance. Some users may experience intermittent slowness, while other areas of the platform remain fully operational.

Our technical team is actively investigating the cause and working to restore full performance as quickly as possible. We are closely monitoring the situation and prioritising resolution.

We will provide a further update once the issue has been resolved or if there are any significant developments.
Feb 25, 11:42 AEDT
Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

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