Experiencing Issues with SMS CARRIER NETWORK - APAC

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Welcome to Core Practice Status, home for real-time and historical data on system performance.

Uptime over the past 90 days. View historical uptime.
Core Practice Application Operational
Online Bookings Portal Operational
Core Practice API Operational
Email Components Operational
SMS Components Operational
SMS CARRIER NETWORK - APAC Under Maintenance
DNS & Gateway Sydney - SYD Operational
Core Practice Support Calls Operational
Product Website Operational
Core Practice Sandbox Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 30, 2026

Phone support degraded – third-party provider outage
Resolved - This incident is resolved. Our telephony provider has confirmed their outage is fixed and phone support is working normally again. Thank you for your patience.
Oct 30, 11:25 AEDT
Monitoring - Our telephony provider has implemented a fix and phone support has been restored. We’re monitoring to make sure service stays stable.

If you called during the disruption and couldn’t get through, or your call dropped, please try again or reach us via live chat or web support.
Oct 30, 10:29 AEDT
Update - We are continuing to investigate this issue.
Oct 30, 09:47 AEDT
Investigating - Our phone support line is currently experiencing issues due to an outage at our telephony provider. You may be unable to get through, calls may drop, or you may not reach an agent.

Our live chat and web support channels are unaffected and operating as normal. Please contact us through either of these and our team will help you as usual.

We’re monitoring the provider’s progress and will update this page once phone support is restored.

The Core Practice application itself is not affected.
Oct 30, 09:45 AEDT

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

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