All Systems Operational
Core Practice Application ? Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jul 13, 2020

No incidents reported today.

Jul 12, 2020

No incidents reported.

Jul 11, 2020

No incidents reported.

Jul 10, 2020

No incidents reported.

Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020
Resolved - We sincerely apologize for the impact to affected customers. Investigations have assessed the best ways to improve architectural resiliency and mitigate the issues that contributed to this incident and its widespread impact.
Jul 1, 12:37 AEST
Investigating - Summary of impact: On 1 July 2020 between 7AM-8AM, one of our server seem to experienced degraded performance or connectivity issue, during this time some users may not be able to login.

Root Cause: We are investigating the root cause may be related to recent software update.

Mitigation: Affected server was taken out of the pool, this will allow users to access Core Practice.

Next steps: We are investigating for potential software updates to recover the affected server. We are also adding new server in case affected server can not be recovered. During this time you may experience slow performance than usual during peak period.
Jul 1, 10:54 AEST
Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.