System outage

Incident Report for Core Practice

Resolved

We sincerely apologize for the impact to affected customers. Investigations have assessed the best ways to improve architectural resiliency and mitigate the issues that contributed to this incident and its widespread impact.

Posted Jan 25, 2023 - 21:02 AEDT

Monitoring

Core Practice seem to be working as expected, we will continue to monitor server performance.

Microsoft Azure have determined the network connectivity issue is occurring with devices across the Microsoft Wide Area Network (WAN). This impacts connectivity between clients on the internet to Azure, as well as connectivity between services in datacenters, as well as ExpressRoute connections. The issue is causing impact in waves, peaking approximately every 30 minutes.

For more info: https://status.azure.com/en-us/status

Posted Jan 25, 2023 - 20:53 AEDT

Investigating

Starting at 06:30PM SYDNEY Time, we're aware of a connectivity issue relating to Service Provider Microsoft Azure.

We have temporarily restored some services in Core Practice but some users may still experience degraded performance.

We are actively investigating and will share updates as soon as more is known.

Posted Jan 25, 2023 - 19:25 AEDT

This incident affected: Core Practice Application.