Summary of impact: On 13 June 2023 between 10AM-11AM, application icons in Core Practice did not display correctly for some users.
Root Cause: After investigation we have identified that this incident is related to some unexpected downtime from our hosting provider for icon package.
Mitigation: Currently the issue has been resolved and icons should appear correctly in Core Practice. Please refresh your browser cache.
Next steps: Our engineering team is working on a solution with our service provider to mediate this issue for future events.
Posted Jun 13, 2023 - 11:25 AEST
Investigating
We have identified application icons in Core Practice may not display correctly for some users.
Our team is currently investigating the issue working towards a resolution.
We appreciate your patience and understanding.
Posted Jun 13, 2023 - 10:53 AEST
This incident affected: Core Practice Application.