All Systems Operational

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Welcome to Core Practice Status, home for real-time and historical data on system performance.

Uptime over the past 90 days. View historical uptime.
Core Practice Application Operational
90 days ago
99.99 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Email Components Operational
90 days ago
100.0 % uptime
Today
SMS Components Operational
90 days ago
100.0 % uptime
Today
SMS CARRIER NETWORK - APAC Operational
90 days ago
100.0 % uptime
Today
DNS & Gateway Sydney - SYD Operational
Support Inbound calls Operational
Bookings Website Operational
90 days ago
100.0 % uptime
Today
Core Practice Sandbox Application Operational
90 days ago
100.0 % uptime
Today
Core Practice API Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 17, 2026

No incidents reported today.

Jan 16, 2026

No incidents reported.

Jan 15, 2026
System Performance Degradation
Resolved - Summary:
Between 10:20am - 10:45am and 12:35pm-12:50pm some of our web servers experienced an application process hang, causing health probe failures and degraded performance for a subset of requests. The affected servers were removed from the pool, and traffic continued to be served by the remaining healthy instances.

Impact:
Some users may have experienced slow response times or brief connection delays during the incident window

Resolution:
An additional server was provisioned to provide extra capacity while the affected servers were restored to the load balancer pool. All servers are now operating normally.

Next Steps:
We are continuing to investigate the root cause, which appears related to memory pressure during a period of high concurrent activity. Additional monitoring has been implemented, and we will provide a full post-incident report once the investigation is complete.

Current Status:
All systems operating normally.
Jan 15, 17:10 AEDT
Update - CPU usage has remained stable across all servers over a sustained period. We will continue to monitor closely and provide further updates as needed.
Jan 15, 15:25 AEDT
Update - We are observing a CPU usage spike on a different server and are continuing to monitor the situation closely. Further updates will be provided as they become available.
Jan 15, 12:46 AEDT
Monitoring - CPU usage has stabalised on our web front-end servers and performance has returned to normal. We are continuing to monitor closely.
Jan 15, 12:28 AEDT
Identified - We have identified the affected server and removed it from the pool to reduce impact while we continue to investigate the root cause. Further updates will be provided as available.
Jan 15, 11:13 AEDT
Update - We are continuing to investigate this issue.
Jan 15, 11:05 AEDT
Investigating - We are currently investigating reports of slow system performance impacting some users. Our team is working to identify the cause and restore normal performance as quickly as possible. We will provide further updates as they become available.
Jan 15, 11:05 AEDT
Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026
Christmas Support Notice
Completed - The scheduled maintenance has been completed.
Jan 3, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 22, 07:00 AEDT
Scheduled - Dear Valued Customers,

Our Customer Support will be closed during the public holidays. However, a reduced team will be available to assist you.

Reduced Staff: 22nd-24th December
Closed: 25th and 26th December
Reduced Staff: 29th-3rd January

Thank you for your understanding, and we wish you a joyous holiday season!
Dec 16, 20:56 AEDT
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