Experiencing Issues with SMS CARRIER NETWORK - APAC

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Welcome to Core Practice Status, home for real-time and historical data on system performance.

Uptime over the past 90 days. View historical uptime.
Core Practice Application ? Operational
90 days ago
99.99 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Email Components ? Operational
90 days ago
100.0 % uptime
Today
SMS Components ? Operational
90 days ago
100.0 % uptime
Today
SMS CARRIER NETWORK - APAC Degraded Performance
90 days ago
100.0 % uptime
Today
DNS & Gateway Sydney - SYD Operational
Support Inbound calls ? Operational
Bookings Website Operational
90 days ago
100.0 % uptime
Today
Core Practice Sandbox Application Operational
90 days ago
100.0 % uptime
Today
Core Practice API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 29, 2025

No incidents reported today.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025
Degraded performance
Resolved - The incident has now been resolved, and we sincerely apologise for any disruption caused to affected customers. We will continue to review the situation to find ways to strengthen our system’s resilience and prevent similar issues from occurring in the future.

Summary
Our web application experienced performance issues on March 23, 2025 between 10:30am and 10:51am, due to memory issues on some of our servers. Extra instances were deployed as cover while we investigated the cause.

Root Cause
Memory constraints on specific instances affected server resources, leading to slow performance.

Resolution
We added three extra instances to improve capacity and distribution of load while addressing the underlying memory issues.

Next Steps
We'll implement improved monitoring and review resource allocation to prevent similar issues in the future.
We apologise for any inconvenience and thank you for your patience.
Mar 24, 17:32 AEDT
Monitoring - Additional servers have been successfully added to the pool to handle the load spikes. Users should now experience normal operation.

We apologise for any inconvenience caused during this period of degraded performance. Our team will continue to closely monitor the system as we investigate the root cause of the spikes
Mar 24, 11:18 AEDT
Identified - We are investigating a server performance issue related to CPU spikes and are adding an additional servers to handle the requests.

Users may experience temporary slowness over the next few minutes.
Mar 24, 10:50 AEDT
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

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